bd jacpot's Privacy Policy

1 Introduction and Scope of Application

bd jacpot is an online entertainment platform that provides casino, slots, sports betting, and live gaming services for Bangladeshi users. Protecting users' personal information is our highest priority. Through this policy, we aim to be transparent about what we do and do not do with your information.

This policy applies when you:

• Use the bd jacpot website or app
• Register an account or log in
• Make a deposit or withdrawal
• Contact our support team
• Participate in any promotional activity

Alongside reading and accepting this policy, you are also requested to carefully read our Terms and Conditions, as both documents together form the basis of the agreement between you and us.

2 What Information We Collect

bd jacpot collects information in three main ways — directly from you, automatically during platform use, and through third parties.

2.1 What You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• National ID information for identity verification
• Your preferred language and communication channel

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate location (city-level, not precise GPS)
• Cookie and session data
• Usage patterns, page visits, and click data
• Login times, session duration, and gaming activity

2.3 Information Received from Third Parties

For the purposes of payment processing and identity verification, transaction confirmation information may be received from mobile financial service providers in certain cases.

3 Purpose of Information Use

bd jacpot uses your information only for specific and legitimate purposes. Each purpose is described separately below:

3.1 Account Management

Information is used to complete the registration process, verify the account, ensure login security, and keep your account active.

3.2 Transaction Processing

Payment information is required to receive deposits and send withdrawals. The relevant account information is used to confirm transactions via bKash, Nagad, Rocket, and Upay.

3.3 Security and Fraud Prevention

Usage patterns and device information are analysed to detect unauthorised access, account hacking, and financial fraud.

3.4 Customer Service

Information is used to resolve your issues via live chat or email and to maintain a history of support provided.

3.5 Responsible Gaming

Gaming activity information is monitored to comply with responsible gaming guidelines. If a user's playing pattern shows signs of risky behaviour, they may be offered support or the option to set limits.

3.6 Promotional Communications

Subject to your consent, you will be notified via SMS or email about bonuses, offers, and site updates. You may opt out of these communications at any time.

4 Information Storage and Security

bd jacpot has adopted industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption and SSL Protection

SSL encryption is used during data transmission on the platform, which keeps your information protected from third parties. Passwords are never stored in plain form — they are stored only as hashes.

4.2 Access Control

Your personal information can only be accessed by staff members who need it for their work. All staff have received privacy training and are bound by data protection agreements.

4.3 Retention Period

Even after an account is closed, financial records and identity verification information may be retained for a specific period as required by applicable law.

4.4 Response to Security Breaches

In the event of a security breach that creates a risk to your information, we will notify you as quickly as possible and advise you on the necessary steps to take.

5 Information Sharing and Third Parties

bd jacpot never sells your personal information or transfers it to any third party for commercial purposes.

5.1 Limited Information Sharing

Only necessary information is shared with specific third parties in the following cases:

• Payment Processing: to confirm transactions with bKash, Nagad, Rocket, and Upay
• Identity Verification Services: with authorised identity verification providers when account verification is required
• Technology Service Providers: with technology companies that assist in operating the platform, who are bound by strict confidentiality agreements
• Legal Obligations: if there is a valid order from a law enforcement agency or a court directive

5.2 International Data Transfers

Some of the technical infrastructure used to provide gaming services may be operated on servers located outside Bangladesh. In such cases, the same standard of security measures applies to the protection of your information.

6 Cookies and Tracking Technologies

bd jacpot uses cookies and similar tracking technologies on its website.

6.1 Types of Cookies

• Essential Cookies: required for login sessions and security — these cannot be disabled
• Functional Cookies: to remember your preferences and language settings
• Analytics Cookies: to gather statistics for improving site performance

6.2 Managing Cookies

You can control cookies from your browser settings. However, disabling essential cookies may prevent some features of the platform from working correctly.

7 Your Rights and Choices

bd jacpot believes you should have control over your own information. To that end, the following rights are available to you:

• Right to Access: you may request to know what information is stored about you
• Right to Correction: you may request correction of incorrect or incomplete information
• Right to Deletion: under certain conditions, you may request deletion of your information (unless a legal obligation applies)
• Right to Restrict Processing: in certain circumstances, you may request that processing of your information be limited
• Right to Opt Out of Marketing: you may stop promotional communications at any time

To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 business days.

8 Protection of Minors' Information

bd jacpot strictly provides services only to those aged 21 and above. No information is collected from minors, and if such information reaches us for any reason, it is deleted immediately. Guardians are requested to notify us immediately if they believe someone they know (under the age of 21) is using this platform.

9 Policy Changes and Updates

This privacy policy may be updated from time to time due to business needs, technological changes, or legal obligations. For significant changes, we will notify you at your registered email or mobile number. The "Last Updated" date at the top of this page always indicates the effective date of the current policy.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. You are therefore advised to visit this page regularly.

10 Contact Us

If you have any questions, concerns, or information requests regarding this privacy policy, contact the bd jacpot support team through the following channels:

• Live Chat: 24 hours a day, 7 days a week — available in both Bengali and English
• Email: [email protected]

To learn more about us, visit our About Us page. Answers to common privacy questions can also be found in our FAQ.